Refund Policy

Please read the description and measurements of the item/s carefully.
Sorry but we do not give refunds for change-of-mind purchases.
If you are not totally happy about your item or you would like a different size, you may exchange it for store credit. Due to the labor involved all dream catchers are final sale. Please contact us if you would like to make an exchange prior to shipping so we can place your desired item on hold for you: hello@novella-ria.com

ALL EXCHANGES MUST MEET THE FOLLOWING REQUIREMENTS:

  1. Mail it back within 14 business days of receiving your order.

  2. Must be unused, undamaged, and with all tags and accessories.

  3. The item is not on sale, discounted or part of a special order.

  4. The item is not a custom item or vintage.

  5. The item is not from a store.

Please ship items prepaid + insured to: the address we email you once we have confirmed your exchange.

NOVELLA-RIA is NOT responsible for any shipping charges which occur from an exchanged item. Keep your tracking number to ensure the package is returned to us. We are not responsible for packages that we do not ship ourselves.